Initial consultations are scheduled at convenient times for all new clients prior to providing pet care. If the care will be in the client’s home, the meeting will be there. This is an opportunity to get acquainted, and discuss all aspects of pet care, and any upcoming travel dates. This is a 20 – 30 minute complimentary consultation, and there are no obligations.
During this 30 – 45 minute meeting, the new dog has a chance to explore an enclosed yard space solo, then meet a small group of dogs to observe group interaction. Parade of Pets will study body language and behavior to rule out any aggressive, territorial or behavioral issues. It is our duty to ensure safety for all, and allow for an enjoyable experience for canine guests and their “parents”. This evaluation is essential for all newcomers.
Here is a list of items that are examined to determine whether a pooch will be able to enroll in play group, day care and/or overnight care…
- Dogs should be moderately to well socialized with other dogs
- Dogs should be comfortable and at ease around new people, situations, and environments
- There should be no history of any biting incident of people or other pets
- Puppies should be at least 6 months of age
- Dogs should be spayed and neutered
- Dogs should be fully housebroken
- Vaccinations, including distemper, rabies and bordatella (kennel cough) should be up to date; a copy of veterinary records will be requested
- Dogs should have no history of destructive tendencies or behavioral issues, including but not limited to: excessive barking, separation anxiety, chewing furniture, and/or “marking” (urinating) indoors, unless these issues have been resolved
It is important for all clients to have an emergency backup plan during the Winter months. This could be with a relative or friend that lives nearby or a neighbor.
These situations rarely happen. Typically, during severe snow storms, most if not all clients are home from work. Clients that are away that have cats, birds or small animals, need not worry since the visits can be somewhat flexible.
Even though snow storms rarely interfere with Parade of Pets providing care, it is still strongly advised that all clients have a backup plan in place during Winter months, just in case. Parade of Pets will contact clients before and/or during a major storm to discuss work situations, travel plans, and backup arrangements, and gather contact information and telephone numbers.
If a client cancels a previously booked trip, any charge will depend on the circumstances. There may be no charge at all or a partial charge. Factors determining this will be why the client is canceling, how much notice is being given, and whether or not Parade of Pets had turned away another request during that same time period.
If a client is away, and a pet becomes ill, all efforts will be made to contact the owner. If unsuccessful, Parade of Pets will try contacting the designated emergency person that must be provided at the initial consultation or meet and greet. If this proves unsuccessful, Parade of Pets will use its best judgment at that time which may be to have the pet seen by a veterinarian.
If a pet becomes seriously ill or injured, requiring immediate veterinary attention, clients must agree on this course of action. Pet owners will be responsible for covering all charges associated with veterinary care, unless there was negligence on the part of Parade of Pets.
These situations are unlikely to happen but it’s important that clients and Parade of Pets are on the same page in terms of what to do in the event of pet emergencies. The well being and safety of pets are always top priority.